EU & UK Returns and Cancellation Policy

This policy applies to customers located in the European Union and United Kingdom and supplements the statutory consumer rights available under applicable EU and UK consumer protection laws.

Nothing in this policy limits, excludes, or overrides any mandatory rights you may have under applicable law.

Your Right to Cancel

If you are located in the European Union or United Kingdom, you may have the right to cancel an eligible online purchase within 14 calendar days of the date on which you, or a third party designated by you, takes physical possession of the goods.

You do not need to provide a reason for exercising an applicable statutory right of withdrawal.

Certain products may be excluded from this right, as explained below.

How to Request a Return

To exercise an applicable right of withdrawal, please contact us within the required 14-day period and clearly state that you wish to cancel your order.

Please include your:

• Name

• Order number

• Email address

• Item(s) you wish to return

You may contact us directly or use the optional Cancellation / Withdrawal Form at the bottom of this policy.

Please do not return an item to the address shown on the original package without contacting us first. Our products may be fulfilled and shipped from different locations. We will provide you with the appropriate return instructions and return address.

Once you have notified us of your cancellation, eligible goods must generally be returned within 14 days.

Unless otherwise required by law, the customer is responsible for the direct cost of return shipping for a change-of-mind return. We strongly recommend using a tracked shipping service, as we cannot be responsible for returned packages that are lost in transit.

Refunds

For an eligible statutory withdrawal, we will refund payments as required by applicable law, including the cost of the least expensive standard delivery option offered for the original order, where applicable.

If you selected a more expensive shipping option, such as expedited or express delivery, the additional shipping cost may not be refundable.

Refunds will generally be issued to the original payment method.

Where permitted by law, we may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been returned, whichever occurs first.

Condition of Returned Items

You may inspect an eligible product to the extent reasonably necessary to determine its nature, characteristics, and function, similar to how you would inspect an item in a physical store.

You may be responsible for any reduction in the value of an item resulting from handling beyond what is reasonably necessary for this purpose.

Made-to-Order and Personalised Products

Many of our merchandise products are produced specifically after an order is placed rather than being held as pre-made inventory.

Because of this, we generally do not accept change-of-mind returns on made-to-order or personalised merchandise, except where a return or cancellation right is required by applicable consumer law.

Certain goods that are made to the customer's specifications or clearly personalised may also be excluded from the statutory 14-day right of withdrawal under applicable EU and UK consumer law.

Where an exception legally applies, the statutory change-of-mind cancellation right will not apply.

This does not affect your statutory rights if an item is faulty, damaged, defective, incorrectly supplied, or not as described.

Sealed Media

Under applicable EU and UK consumer law, the statutory right of withdrawal may not apply to sealed audio recordings, sealed video recordings, or sealed computer software once the seal has been broken after delivery.

This may include:

• Vinyl records

• CDs

• DVDs and Blu-rays

• Other qualifying sealed media

If you break or remove the original seal from qualifying sealed media, the item may no longer be eligible for a change-of-mind return.

If an item arrives with its seal already broken, damaged, or removed, or if the product itself arrives damaged, defective, incorrectly supplied, or not as described, please contact us. Your statutory rights relating to faulty or non-conforming goods are not affected by this exception.

Items Not Eligible for Return

Subject to applicable consumer law, the following items are generally not eligible for change-of-mind returns:

• Items that have been personalised or made to order, except where a return or cancellation right is required by applicable law

• Qualifying sealed media, including CDs and vinyl records, where the customer has broken or removed the original seal

• Items returned outside the applicable return period without prior arrangement

• Items that show signs of use or handling beyond what is reasonably necessary to inspect their nature, characteristics, and function

• Other products excluded from the statutory right of withdrawal under applicable consumer law

These exclusions do not affect your statutory rights in relation to faulty, damaged, defective, incorrectly supplied, or misdescribed goods.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible.

Please provide your order number and clear photographs showing the issue, where reasonably possible.

We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.

Please do not return damaged or incorrect merchandise without contacting us first.

Customs and Import Charges

Orders shipped internationally may be subject to customs duties, import taxes, brokerage fees, handling fees, or other charges depending on the destination, fulfillment location, and shipping method.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the recipient.

If you need to return an international order, please contact us before shipping it back so that we can provide the appropriate return instructions.

Cancellation / Withdrawal Form

You may use the following form to notify us that you wish to exercise an applicable statutory right of withdrawal.

Use of this form is optional. You may instead contact us directly with a clear statement that you wish to cancel an eligible order.

To: Andrea An Merch
Email: andreaanmusic@gmail.com

I hereby give notice that I wish to cancel my contract of sale for the following goods:

Product(s): ______________________________

Order number: ___________________________

Order date: ______________________________

Date received: ___________________________

Customer name: __________________________

Customer address: ________________________

Email address: ___________________________

Date: ___________________________________

A signature is not required when this form is submitted electronically.

Your Statutory Rights

This policy applies specifically to customers located in the European Union and United Kingdom.

Nothing in this policy excludes, restricts, or overrides any mandatory consumer rights available to you under applicable law. If any provision of this policy conflicts with a mandatory consumer protection law that applies to your purchase, the applicable law will take precedence.