Where do you ship?
Andrea An Music currently ships merchandise to Canada, the United States, European Union, Japan, Australia, and New Zealand.
If your country isn't available at checkout, unfortunately we aren't able to ship there at this time.
How long does it take for my order to be made?
All Andrea An Music merchandise is currently made to order.
Please allow approximately 2–8 business days for fulfillment before your order ships. This is separate from shipping/transit time.
During holidays, product launches, or other high-volume periods, fulfillment may take longer than usual.
How much does shipping cost?
Shipping costs vary depending on your destination, the products in your order, and the available shipping method.
Your shipping cost will be displayed at checkout before you complete your purchase.
Will I receive tracking?
When tracking is available, you'll receive tracking information after your order has been fulfilled and shipped.
Please allow some time for tracking information to update after receiving your shipping confirmation.
Why did only part of my order arrive?
Some products may be produced and shipped from different fulfillment facilities.
If your order contains multiple items, they may occasionally arrive in separate packages at different times.
I have a problem with my order. What should I do?
Please contact us at andreaanmusic@gmail.com with your order number and a description of the issue.
If your item arrived damaged, defective, or incorrectly produced, please also include clear photos showing the problem.
For more information about delivery, customs, returns, damaged items, and cancellations, please see our Shipping Policy and Return & Refund Policy.