Order Fulfillment

All Andrea An Music merchandise is made to order. Please allow approximately 2–8 business days for your order to be produced and fulfilled before shipping.

Fulfillment times may be longer during holidays, product launches, high-volume periods, or other circumstances outside our control.

Shipping Destinations

We currently ship to select destinations including:

• Canada

• United States

• European Union

• Japan

• Australia

• New Zealand

Available shipping destinations may change over time. Availability for your specific location will be confirmed at checkout.

Shipping Costs

Shipping costs are based on factors such as the destination, products ordered, fulfillment location, and available shipping method.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Estimated Delivery Times

Fulfillment time and shipping time are separate.

Once your order has been fulfilled, delivery times will vary depending on the destination, carrier, fulfillment location, and other factors.

Any delivery date or timeframe provided at checkout or after your order is placed is an estimate and is not guaranteed.

International orders may take additional time due to customs processing, border inspections, local carriers, weather, or other circumstances outside our control.

International Orders, Customs & Import Charges

International orders may be fulfilled from different locations depending on product availability and the customer's destination. Where possible, orders may be fulfilled closer to the delivery destination.

Depending on the destination and fulfillment location, an international shipment may be subject to VAT, customs duties, import taxes, handling fees, or other charges imposed by local authorities.

Some applicable taxes or import charges may be collected or otherwise handled as part of the checkout or fulfillment process. If a charge is not collected or prepaid, additional customs duties, taxes, or fees may be assessed upon import or delivery.

Any such charges that are not collected or prepaid are the customer's responsibility, except where otherwise required by applicable law.

We cannot guarantee whether an international shipment will incur additional charges or the amount of any charges imposed by customs authorities, carriers, or other third parties.

Tracking

When tracking is available, tracking information will be provided after your order has been fulfilled and shipped.

Carrier tracking may take some time to update after a shipping confirmation is issued.

Split Shipments

Products in the same order may occasionally be fulfilled from different facilities.

As a result, your order may arrive in multiple packages at different times, and separate tracking information may be provided.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, please contact us as soon as possible.

Because orders can enter fulfillment shortly after being placed, we cannot guarantee that an address can be changed once fulfillment has begun.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

Delayed or Lost Shipments

Carrier delays can occasionally occur, particularly with international shipments.

If your tracking has not updated for an extended period or you believe your package may be lost, please contact us at andreaanmusic@gmail.com with your order number so we can review the situation.